Here are some frequently asked questions.
But please contact me with any other queries.
Q. Are your images protected by copyright.
A. Yes. All images on this site are owned by Stripy Art/Suzanne Whitmarsh.
Permission must be sought in advance for the reproduction, copying or any other use of any images by Suzanne Whitmarsh/Stripy Art. Individuals or businesses seeking permission to use, copy or reproduce any image by Suzanne Whitmarsh/Stripy Art should, in the first instance, contact: firstname.lastname@example.org
Any persons discovered to be reproducing, copying or using images by Suzanne Whitmarsh/Stipy Art without prior permission by Suzanne Whitmarsh will be informed that Suzanne Whitmarsh is the copyright owner and asked to immediately cease any infringing activity. If a satisfactory response and / or compliance is not forthcoming promptly, I will instruct my solicitors to pursue the matter and where necessary, to commence legal proceedings.
Any enquiries, however, relating to the use of Suzanne Whitmarsh's images should be directed, in the first instance, to email@example.com
Q. Does the image cover the whole of the size of the print.
A. The size of the POSTER PRINTS
include a small white border of approx 1.5 - 3 cm depending on size of print. No mount included.
These are like poster prints but on a very high quality professional fine art paper.
The size of the ART PRINTS include a mount which is 4.5cm wide and the image sits within this.
The paper is a thick soft textured professional quality fine art printing paper.
My print sizes are in metric and ready made frames are widely available online and at some framers.
Your print is all ready to pop in the correct frame size.
Will the prints fade in time
A. No, they are all lightfast for up to 80 years.
Q. How accurate are the colours.
A. Please be aware that the colours you see on your monitor may different slightly from the actual colours of the print.
Q. Do you sell prints in frames.
A. No. Due to the risk of the frame getting damaged, I do not send frames in the post.
However, the prints are designed to fit a standard metric size frame, which can be found easily and cheaply online, in high st stores or some local framers have ready made made frames available.
Q. How long will it take to process my order
A. I aim to complete your order within 2 working days and post via second class recorded delivery.
All prints will be sent in a hard backed envelope with extra stiff card packaging.
Large A2 size travel poster prints will be sent rolled in a cardboard tube.
A2 mounted Art prints will be sent flat.
PRINTS ARE TRACKABLE
Q. Can I return a print or painting if I change my mind.
A. Yes you can! Please contact me within 7 days and return within 14 days in new condition and in original packaging.
Tracking number required.
PLEASE NOTE: Postage costs will not be refunded but full payment for item will be refunded as soon as item has been received.
Return postage costs may be more than original postage costs.
I want you to be happy with your order. If there is a problem with your order, please contact me so I can help resolve any issues.
Q. Do you charge extra to post outside the U.K.
A, In most cases, yes. Please contact me before you pay for your order so I can quote delivery cost to Europe and the rest of the world.
Feel free to contact me with any questions.